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Always provide the TELUS operator with your complete VoIP telephone number, including, the area code. |
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Provide the TELUS operator with your location and the nature and location of the emergency you are reporting |
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Follow the instructions provided by both the TELUS operator and 911 Call Centre staff. |
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Stay on the line with the operator, unless told otherwise. |
Remember that, unlike traditional telephone services, TELUS VoIP service is portable to any location with high-speed Internet access. For example, you can have a Toronto number and receive calls in Vancouver. You can also take your equipment with you on a trip but, when you travel, unless your 911 call is made from inside Canada, the TELUS operator will not be able to route your call to the appropriate emergency personnel. |